What does the technical assistance subscription include?
Learn more about this service.
Dinesat
Last Update 2 years ago
The technical assistance subscription provides an improved support experience. It will help you to avoid or solve problems. Hiring this service will allow you to have priority on technical assistance over other users.
The technical assistance subscription includes:
- 24/7 telephone line for dead air issues.
- Priority attention by email for other problems, not related to air emission. On working days, from Monday to Friday from 9 a.m. to 1 p.m., and from 2 p.m. to 6 p.m. (GMT-03:00 - Argentina)
- Remote assistance by TeamViewer, or Anydesk.
- Problem resolution, or issues directly related to Dinesat’s license that was acquired.
Personalized assistance subscription doesn’t include:
Training and issues resolution that are not related to Dinesat (Ex: Operating System, or hardware problems, among others).
If you have any questions, you can contact us at i[email protected].